Privacy Policy

1. Introduction

Metta Counsel ("we", "us", "our") is committed to protecting the personal information entrusted to us by the people who use our services. This Privacy Policy explains what personal data we collect, why we collect it, how it is handled, and what rights you have in relation to it.

This policy applies to personal data collected through our website at mettacounad.biz, through enquiry forms, direct communications, and in the course of providing our legal services.

If you have any questions about this policy, please contact us at [email protected].

2. Data Controller

Metta Counsel is the data controller for the personal information processed under this policy.

Address: 41/6 Sukhumvit Soi 24, Khlong Tan, Khlong Toei, Bangkok 10110, Thailand
Email: [email protected]
Phone: +66 2 729 4836

3. Personal Data We Collect

3.1 Data you provide directly

• Full name and contact details (email address, telephone number)
• Information you share in enquiry forms or during consultations
• Details of your family situation, to the extent you choose to share them
• Correspondence records from emails and messages

3.2 Data collected automatically

• Browser type, IP address, and pages visited (via cookies and analytics tools)
• Device type and operating system
• Date and time of website visits

3.3 Legal basis for processing (under PDPA B.E. 2562)

• Consent: For marketing communications and non-essential cookies, where you have given your agreement
• Contract performance: To provide the legal services you have engaged us for
• Legitimate interests: For analytics to improve our website and service quality
• Legal obligation: Where we are required to process data under Thai law

4. How We Use Your Data

• To respond to your enquiry and communicate about our services
• To provide legal consultation, mediation, or representation services
• To prepare documentation and maintain records related to your matter
• To send administrative communications about your case or engagement
• To comply with legal and regulatory requirements under Thai law
• To improve the quality and functionality of our website

We do not sell, rent, or trade your personal data to any third party.

5. Data Retention

We retain personal data only for as long as is necessary for the purposes described in this policy:

• Enquiry records with no ongoing matter: up to 12 months
• Client matter records: 7 years following matter closure, in line with Thai legal professional obligations
• Website analytics data: up to 24 months in anonymised form

6. Data Sharing

We may share personal data in the following limited circumstances:

• With Thai courts, registries, or regulatory bodies where required in the course of legal representation
• With third-party service providers who process data on our behalf (such as secure cloud storage), under appropriate data processing agreements
• Where we are required to do so by Thai law or court order

All data sharing is conducted in accordance with the Personal Data Protection Act B.E. 2562 (PDPA).

7. Data Protection Measures

We take reasonable and appropriate steps to protect the personal data we hold:

• Data is stored on secure, access-controlled systems
• Documents exchanged electronically are handled via encrypted channels where possible
• Access to client records is limited to the team members working on a matter
• In the event of a suspected data breach, we will notify affected individuals and the relevant authority in accordance with PDPA obligations

8. Cookies

Our website uses cookies to support its basic functionality and to understand how visitors use the site. For full information on the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Your Rights Under Thai Law (PDPA)

As a data subject under the Personal Data Protection Act B.E. 2562, you have the following rights:

• Right of access: To request a copy of the personal data we hold about you
• Right to rectification: To request correction of inaccurate or incomplete data
• Right to erasure: To request deletion of your data, subject to legal retention requirements
• Right to restrict processing: To request limitation on how we use your data in certain circumstances
• Right to data portability: To receive your data in a structured, commonly used format
• Right to object: To object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by the PDPA.

If you have a concern about how your data has been handled, you may also lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted personal information through our website, please contact us and we will remove it promptly.

12. Changes to This Policy

We may update this policy from time to time. When we do, the revised version will be published on this page with a new effective date. We encourage you to review this policy periodically. Continued use of our services after any update constitutes acceptance of the revised terms.

13. Contact

For any queries about this Privacy Policy or your personal data, please contact us:

Metta Counsel — Data Privacy
41/6 Sukhumvit Soi 24, Khlong Tan, Khlong Toei, Bangkok 10110
[email protected]
+66 2 729 4836